Refund Policy
Refund Policy
Elaro Ebooks provides digital products and digital content delivered electronically. No physical products are shipped.
Digital Product Access
After payment has been successfully confirmed, customers will receive access to the purchased digital content according to the instructions provided after checkout and/or sent to the email address provided when placing the order.
Right of Withdrawal
Where applicable, consumers are entitled to the rights provided under applicable consumer protection laws.
For digital content that is not supplied on a tangible medium, the right of withdrawal may cease once the supply of the digital content has begun, provided that the consumer has expressly consented to the supply beginning during the withdrawal period and has acknowledged that, by doing so, they may lose their right of withdrawal, where permitted by applicable law.
Where these legal requirements have not been met, the consumer retains any rights granted under applicable law.
Problems With Access or Digital Content
If you do not receive access to your purchase, experience technical difficulties accessing the content, receive a defective file, or believe the digital product does not conform to what was purchased, please contact us so that we can investigate and resolve the issue.
Refund Requests
Refund requests are assessed in accordance with this policy and applicable consumer protection laws.
Nothing in this policy limits or excludes any mandatory rights that consumers may have under applicable law.
To request assistance or submit a refund request, please contact us at:
Please include, where possible, the name used for the purchase, your order number, and a brief description of the issue.